Executive AI briefing
com.kcb.mobilebanking.android.mbp
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Echo
AI-assisted sentiment analysis
KCB Group
Portfolio pulse
Overview
Summary first, then the numbers — churn risk, retention strength, and next moves.
At a glance
Key numbers
Churn driver
Strongest push-away signal
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No severity data
Sentiment trend
Positive vs negative sentiment over time
02 / Sentiment
Voice of customer
Promoters, detractors, emotion mix, and review evidence
Sentiment
What users feel
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NPS and sentiment trend
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Top topic mentions
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Voice of customer
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Feedback inbox
Customer reviews
Customer reviews
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03 / Churn signals
What's pushing customers away
Churn drivers by severity, volume, and velocity
Churn signals
What's pushing customers away
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Top churn driversHighest push-away risk
Churn velocity
From reviews · selected period
New churn signals over time
Resolved is currently unavailable from backend analytics
Churn severity
From reviews · selected period
Critical + high: 0
Churn signals by severity
Severity trend
From reviews · selected period
Severity counts across periods
Severity counts by week
Churn signal log
Ranked by severity and volume — drivers pushing customers away.
04 / Retention
What's keeping customers
Feature impact and loyalty signals
Loyalty signals
What's keeping customers
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Top keep signalsHighest impact this period
Loyalty trend
Positive keep signals over time
Keep signals trending up
Count (bars) and % of total reviews (line, right axis)
Retention impact
Top features keeping customers
Retention log
Drivers keeping customers
Retention driver log
From reviews · by category and impact
05 / Actions
Execution roadmap
Quick wins, impact matrix, and next plays
Actions
Prioritized actions from your reviews
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Priority matrix
Total recommendations: 0Effort (low → high) vs impact (low → high). Click a dot to open.
Portfolio balance
No prioritized actions in this period.
Recommended actions
From recommendations · by type, effort and timeline